Shipping and Returns

"What can I do if a product I got from RomanceCufflinks has a problem?"

Before returning goods, please contact us first to discuss any problems you  might be having. In over 90% of cases we are able to sort out the problem by giving technical support, without you having to send anything back.
 
If you did not buy your product directly from RomanceCufflinks, you need to contact the vendor who sold it to you. It may still be possible for you to return a faulty product directly to RomanceCufflinks and get a replacement sent directly to you, but first this needs to be discussed with the person who was responsible for the original order with RomanceCufflinks.
 
"Does RomanceCufflinks offer any kind of  guarantee or warranty?"
Yes - RomanceCufflinks chooses products to sell based on their high quality designs. So the quality is guaranteed.
 
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RomanceCufflinks SUPPORT PLEDGE
 
If you have any difficulties whatsoever with the products, or you are dissatisfied for whatever reason, you can contact us and we will discuss the issue in an open, honest way.
 
We don't believe companies should ignore their customers or try to hide from problems. We will do our best to deal with your enquiries promptly and helpfully.
 
NB: Please tell us if you are a drop-shipper and have returns issues with RomanceCufflinks goods you have sold to your customers: we can do RMA directly with your customers or they can do it through you.
 
How Long Do Orders Take To Deliver?
Delivery times and shipping costs depend on the item, the size of the order, and the destination.
 
The majority of orders arrive with our customers within 10 days of placing an order online.
 
Popular items delivered to major destinations often have a much shorter turnaround.
 
If you have an open order and wish to check on its status, please contact us with your order number.
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